At Rajputana Arts, we strive to provide you with high-quality swords and a seamless shopping experience. However, if you are not fully satisfied with your purchase, we are here to assist you with our refund policy.

Refund Eligibility

1. Damaged or Defective Products: If the sword you receive is damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a replacement or full refund.
2. Incorrect Item Received: If you receive an incorrect item, please notify us within 7 days of delivery. We will arrange for a return and issue a refund or send the correct item.
3. Non-Refundable Items: Custom-made swords or personalized products are not eligible for a refund unless they are defective or damaged upon arrival.

Refund Process

1. To initiate a refund, please contact our customer support team at [email] with your order details and reason for the return.
2. Once the return is approved, we will provide you with a return shipping label.
3. The item must be returned in its original packaging, unused, and in the same condition that you received it.
4. After receiving and inspecting the returned item, we will process the refund within 7-10 business days.

Refund Method

Refunds will be issued to the original method of payment. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Contact Information

Contact number: +91 9463561093

Email: info@rajputanaarts.com